AiHouse US Privacy Policy

Last updated: 2025.11.14

Guangdong Sunway Home Information Technology Co., Ltd. is a company registered in Guangzhou, China (hereinafter referred to as "Sunway Home", "we", "us" or "our"), we are committed to protecting and respecting your privacy, and this Privacy Policy (hereinafter referred to as the "Privacy Policy") sets out the basis for our processing of any personal data collected from you or provided to us by you.

· Summary of key points

What information do we collect from you?

When you register and use our services, we collect and process the information you provide. This includes technical and behavioral information about your use of our services/products. We also collect information from you if you visit our website.

How will we use your information?

We use your information to provide you with services and improve and manage them. In order to provide you with a valid service, and in the case that we believe it is in our legitimate interests, we use your information to improve and develop our services, prevent crimes, and ensure the safety of users. If we have your consent or are required to fulfill contractual obligations on your behalf, we will use your personal data to provide you with targeted advertisements and promote our services.

Who do we share your information with?

We may share your data with associated companies and authorized business partners that help us provide you with services/products.

How long will we keep your information?

We will keep your information for as long as necessary to provide you with the services you have requested, in order to fulfill our contractual obligations and exercise the rights and remedies related to the information.

If we do not need your information in order to provide services to you, we will only retain such data for as long as it is for a legitimate business purpose or for as long as we are legally obligated to retain such data. We also retain your data if legal claims require it.

Your rights

You have the right to access, correct, or delete your personal data, as well as to withdraw your consent to the processing of your personal data. You also have the right to object to the processing of your personal data, as well as to request the portability of your personal data. If you would like to exercise any of these rights, please contact us using the contact information provided below.

How will we notify you of any changes to this Privacy Policy?

We will notify all users of any material changes to this Privacy Policy through notices on the Website or otherwise. We update the "Last Updated" date at the top of this Privacy Policy, which reflects the effective date of this Privacy Policy. By visiting our website or using our services/products, you acknowledge that you have read this Privacy Policy and understand your rights in relation to your personal data and how we will collect, use and process it.

1. What information do we collect?

1. Personal Data We Collect

In order to provide you with the Services, we may ask you to provide necessary personal data. Depending on the service you choose, we may collect one or more of the following information:

Your Profile Information: The information you provide to us when registering for an account on the Aihouse platform includes your username, email address, phone number, work industry, and region of residence.

Login information: When you visit our website, we will automatically receive and record information in your browser and computer through cookies, including but not limited to the following: records of the web pages you visit, date and time of visit, browser information you use (type, time zone, plug-ins, language, fonts, canvas image rendering hash, etc.), mouse and keyboard operation information on the page, software and hardware characteristics, network link information (IP address, port, network protocol, etc.) and other data.

Account Information: When you place an order through our website, we may ask you to provide your bank account, shipping address, and contact information.

2. Information from third parties

Sunvega may obtain data from business partners or third parties through legitimate channels. For example, where permitted by law, we obtain relevant data from public and commercial third-party sources to support our services. In general, you do not need to provide personal data to browse the public information of the Sunvega website. In order to provide services to you, Sunvega will protect, use, and disclose your personal data in accordance with the provisions of this Privacy Policy.

3. Information You Provide to Us

We collect information that you provide to us in surveys. If you respond to our online surveys, your personal responses will be used for survey purposes and will be shared with other organizations as you explain to you when you participate in the survey. We may also use aggregated data from these surveys in the same way.

We also collect information that you provide to us in your communications. The personal data we may collect to contact you may include: your name, username, region of residence, email address, phone number and other similar personal data.

4. Cookies

When you visit Sunvega's relevant websites or use the services provided by Sunvega, we may identify you through small data files. These data files may be cookies, Flash cookies, or other local storage provided by your browser (collectively, "cookies").

We use cookies to analyze the flow of information, tailor services, content and advertising, measure the effectiveness of promotions and promote trust and safety. In particular, we use the following types of cookies:

Security Cookies: We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized third parties.

Preference cookies: We use preference cookies to remember information that changes the behavior or appearance of the website, such as preferred language. For example, cookies remember your login credentials so you don't have to enter them every time you access the service.

Analytics: We use analytics tracking technology to analyze how you use the website, including which pages you view most often, how you interact with content, measure any errors that occur, and test different design concepts. This information is used to report and evaluate your activities and patterns as a user of our website. For example, [we may test new 3D models to help us decide which types of 3D models are most popular among our users].

Advertising and Measurement: Our website uses advertising and measurement tracking technology. These tracking technologies help us and our advertisers show you relevant ads and measure the performance of our campaigns. We also use these technologies to promote the Aihouse platform on other platforms and websites and measure its effectiveness. For example, we'll get to know from advertisers if you've viewed their products or bought something so we can see how well the ads are performing. If you have already shown interest in an ad, we may show it to you again, or we may limit the number of times we show you.

Cookies help us and our authorized partners (as shown below) understand which parts of our Services are most popular, as cookies help us check which pages and features visitors visit and how long they spend on those pages. With this information, we can effectively improve our services and provide you with a better experience. Cookies help us and our authorized partners understand which ads you see so that you don't receive the same ads every time you visit the Services. Cookies help us and our authorized partners provide you with relevant content and advertising by collecting information about your use of our services and other websites and applications.

The types of information we collect through cookies include: [username, phone number, email address, country]. Additionally, security preference information includes IP address, browser information (title, JavaScript), timestamp, and language.

You can choose to accept or reject cookies. Please understand that some of our services can only be implemented through cookies. If you use a web browser to access the Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is being sent. Browsers are different from each other, so check your browser's help menu to learn how to change your cookie preferences. Your device's operating system may also include additional cookie controls. If you choose to refuse cookies, this may prevent you from taking full advantage of our website and services.

We often include some electronic images (called "single-pixel" GIF files or "web beacons") through web pages. The use of web beacons helps websites calculate which cookies are accessed by users browsing the web or by them. We will collect information about web browsing through web beacons, such as the address of the page you visit, the address of the calling page you have previously visited, the time you spend on the page, your browsing environment, and display settings.

The necessity of providing us with data

You are not obligated to provide us with any personal data, and you may decide in your sole discretion whether or not to provide your data to us. However, please note that without some of your information, we may not be able to perform some or all of our obligations to you under the applicable User Service Agreement or provide you with all of our services. For example, [If you do not provide us with your email address, you may not be able to register and access our software. ]

2. How do we process the personal data of minors?

Sunvega does not provide services to minors under the age of 18. If you believe we have collected personal data from a child under the age of 18, please contact us at ip@3vjia.com.

3. How do we use your personal data?

1. To perform a contract or take steps related to a contract: This is related to your purchase of products or services from us. This includes: accepting payments; communicate with you; Provide customer service and arrange delivery or the provision of other products or services.

accept payment;

communicate with you;

Provide customer service and arrange delivery or the provision of other products or services.

2. In accordance with the requirements of conducting business and pursuing legitimate interests, in particular:

verify your identity;

Provide details of products and services you have inquired about or requested and communicate with you, including responding to any comments or complaints you may send us;

conducting big data statistics to optimize service performance;

Share your contact information with our global branches for internal management and back office support.

Maintain the integrity and security of our data technology systems used to store and process your personal data.

Create user/customer insights based on trading behavior and/or demographic segments to drive targeted direct marketing and conduct market research and surveys.

To investigate any complaints we receive from you or others about our products, services, or websites.

For compliance, regulatory, and legal purposes, including legal claims related to us (including disclosure of such information in connection with legal proceedings or litigation).

You can contact us using the contact details provided below for more information about the legitimate balance of interest exercises we conduct.

3. With your consent:

We will send you direct marketing information in relation to our related products and services or other products and services we offer.

We place cookies and use similar technologies in accordance with our Cookie Policy (see "Cookies" above) and the information we provide to you when using these technologies.

In other cases, when we ask for your consent, we will use the data for the purposes for which we explained it at the time.

4. For purposes required by law:

To ensure compliance with applicable laws and legal process, including, but not limited to, use in connection with legal claims, compliance, regulatory, tax, investigative purposes (including in legal proceedings or proceedings and disclosure of such information to law enforcement agencies).

4. Who do we share your information with?

We will keep your personal data strictly confidential and only share it with the following types of data recipients.

1. Authorized Partners

We may share the categories of personal data listed above with service providers and business partners to help us perform our business operations and business purposes, including transaction fulfillment, delivery, marketing, analytics, and advertising. These service providers and business partners may include:

Local software distributors or resellers in your area of residence, who may receive information you choose to provide, including username, email address, phone, industry of work, and region of residence, to complete the transaction.

Advertising, marketing, and analytics vendors who may receive information you choose to provide, including name, phone number, or email address and location data, to tailor advertising.

2． Law enforcement agencies

We may disclose some of the information we collect in response to subpoenas, court orders, legal proceedings, law enforcement requests, legal claims, or government investigations, and to protect and defend the rights, interests, safety, and security of Sunvega, our affiliates, users, or the public.

5. Where do we store your personal data?

The personal data we collect from you will be transferred to and stored in Guangdong, China, outside the European Economic Area ("EEA").

When we transfer your personal data to countries outside the European Economic Area, we do so in accordance with the European Commission's Model Contract for the Transfer of Personal Data to Third Countries (i.e. Standard Contractual Clauses) in accordance with the European Commission Implementation Decision (EU) 2021/914 or any alternative mechanism approved by EU law. For a copy of these Standard Contractual Clauses, please contact us at ip@3vjia.com.

6. How long do we keep your personal data?

When you register an account and create an Aihouse ID, we process and save most of the personal information we process on your behalf as long as you are an active user of our services and software. We will delete some of your personal information when we no longer have a business reason to retain it. In addition, some personal information that we are required to retain even after you close your account to comply with business and legal requirements, such as personal information related to our contracts and your business transactions, is retained by us for [60] months after your last interaction with us.

If we process your personal data for marketing purposes or with your consent, we will continue to process it until you ask us to stop and continue processing it for a short period of time after the cessation (allowing us to carry out your request). We will also keep records of your request that we not send you direct marketing messages or process your data so that we can honor your request in the future.

If we process your personal data in connection with the performance of a contract, we will retain it for [60] months after your last interaction with us. When we process personal data for website security purposes, we retain the data for [60] months.

Although we may retain your personal data for legitimate business purposes, such as to comply with applicable laws and legal process, including, but not limited to, use in connection with legal claims, compliance, regulatory, tax, investigative purposes (including in legal proceedings or proceedings and disclosure of such information to law enforcement agencies).

If we cease operations, we will immediately cease our activities to collect your personal information in accordance with applicable laws, notify you of the cessation of operations by sending notices or announcements one by one, and delete or anonymize the personal information we hold about you.

7. Security

We take steps to ensure that your information is handled securely and in compliance with this Privacy Policy. Unfortunately, transmitting information over the internet is not completely secure. Although we do our best to protect your personal data, such as through encryption technology, we cannot guarantee the security of information transmitted over the Internet, which means that any transmission is at your own risk.

We take appropriate technical and organizational measures to ensure that the level of security is appropriate to the risks that may pose to you and other users. We maintain these technical and organizational measures and will modify them from time to time to improve the overall security of our systems.

8. Your Rights

You have the right to request a copy of your personal data; to correct, delete, or restrict (stop any ongoing) processing of your personal data; to obtain your personal data in a structured, machine-readable format, and to request that we share (port) your data with another controller.

In addition, you can object to the processing of your personal data in certain circumstances (in particular where we do not have to process the data to meet contractual or other legal requirements, or where we use the data for direct marketing).

These rights may be limited, for example, if complying with your request would reveal another person's personal data, if these rights would infringe the rights of a third party (including ours), or if you ask us to delete information that we are required to retain by law, or if we have a compelling legitimate interest in retaining it. Applicable data protection laws contain relevant exemptions. In response to any request from you, we will inform you of the relevant exemptions on which we are based.

To exercise any of the above rights, or to obtain additional information (such as a copy of the legitimate balance of interest test), please contact us at: If you have unresolved concerns, you have the right to lodge a complaint with the data protection authority where you live, where you work or where you believe a breach may have occurred.

We generally provide free access, correction, update, and deletion services, but reserve the right to charge a reasonable fee for your data access request.

9. How will we notify you of any changes to this Privacy Policy?

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page and, where appropriate, notify you by email or push notification. In addition, we will provide specific details of the changes where they are made.

10. How to Contact Us

If you have any questions, comments or suggestions about this Privacy Policy, or if you would like to exercise any of your rights, or if you have any requests that you need to discuss with us, please contact our Personal Data Protection Department at:

Email：ip@3vjia.com

Company：Guangdong Sanweijia Information Technology Co., Ltd

Address：Room 601, 6th Floor, No. 1029, Gaopu Road, Tianhe District, Guangzhou City, Guangdong, China

We generally reply to requests within 15 business days. If there are any special provisions in the data protection laws of the jurisdiction where you live, work or reside, we will reply to your request within the time period required by those laws.